Skip to Main Content

WellCare will be performing maintenance on Saturday, December 21, from 6 P.M. EDT to 8 A.M. EDT the next day. You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.

 

Dear North Carolina Health Care Provider Community,

The NC HealthConnex team is committed to supporting those most in need in western North Carolina impacted by Hurricane Helene. The NC HealthConnex Clinical Portal is a web-based application that allows providers to access critical clinical information such as medical history, medications and treatment plans for displaced patients.

Here are some steps you need to gain access based on your current participation status with the NC HIEA.

If you currently have a Full Participation Agreement:

  • A Full Participation Agreement and login credentials are required to utilize this service.
  • Current participants can request credentials by contacting the NC HealthConnex Help Desk at HIESupport@sas.com. For after hours or weekend support, please call 919-531-2700 for immediate assistance.
  • Providers with credentials can access the portal from any web browser by visiting https://portal.nchealthconnex.net.
  • After searching for a patient, you will need to click “Declare Patient Relationship” to look up patients with whom you do not have a previous treatment relationship. This action will attest that you have a reason to be accessing this patient’s information.
  • To get started using the NC HealthConnex Clinical Portal, please see this Quick Start Reference Guide or view this demonstration video.

If you have a Submission Only Participation Agreement:

  • You will need a Full Participation Agreement in order to gain access to the NC HealthConnex Clinical Portal. A Submission Only agreement is not sufficient.
  • In order to switch to a Full Participation Agreement, please contact the NC HIEA Provider Relations team via email at hiea@nc.gov or via phone at 919-754-6912.
  • In order to facilitate timely patient care, the provider relations team is prepared to expedite requests for affected providers.

If you do not have an agreement on file with the NC HIEA:

  • The NC HIEA can expedite enrollment for new providers in the western part of the state and can provide training on the use of systems, etc. Please contact the NC HIEA Provider Relations team via email at hiea@nc.gov or via phone at 919-754-6912.

If you are a user of the NC HealthConnex Clinical Portal and experience any issues over the weekend, you will need to call the Help Desk at 919-531-2700.

Sincerely,

The NC HIEA Team
Mail Service Center 4101
Raleigh, NC 27699-4101